Letters to Chapel Hats

From Josh Barrett

“The hat I received showed up at my doorstep in 3 days from order. Top notch quality and craftsmanship.”

From Sheila

“Thank you Lisa for helping us with this hat. He wore it with pride during the parade.”

From Peter

“Bought this in Olive Navy XL for my big head and it looks and fits great. Thanks Chapel!”

From Mark B

“The best hat from the best company! The second Bailey Hat I have bought from Chapel . Both are excellent companies.”

From James Mariano

“Bought this item at a Chapel Store in Honolulu, HI. Just needed something without the hassles of trying on a bunch of stuff. The sales associate Amanda showed me this and it was an instant sell. I love how it's breathable, packable, crushable and will retain its shape. I got the espresso color which is perfect for the colors in my wardrobe. I just might have to by another hat to 'mix it up' a little.”

From Anonymous

“Todd from the Edmonton Wed Ed store was able to assist me by getting my online card loaded on an in store gift card. Todd went above and beyond. This is an example of excellent customer service.”


From DS MacGregor

I visited your Roseville Galleria store last night for the very first time. In fact, it also was my first time shopping for hats. I wanted to share with you that I couldn't have been happier with my shopping experience. I believe the sales associate who assisted me last night was also the assistant manager (named Brendan - I hope I spelled it correctly). As a first time hat buyer, Brendan was EXTREMELY helpful, knowledgable, and patient. He gave me an invaluable education on the different styles of hats and offered great suggestions that I would never have come up with on my own. I just wanted to pass along some well deserved praise for Brendan and let you know that he did an outstanding job. As a result of his efforts, I purchased my first hat last night and because of his professionalism and assistance, I will be back again. Please thank him for me.

From Braulio McDowell

Dear Chapel Hat:

I am writing this email as a humble note of appreciation for the outstanding customer service provided by your customer service representative at Chapel Hat - Calgary on Saturday 15th October 2016. I was trying to find a nice hat at 8:40 pm and I was attended by Benjamin, he took 30 minutes to explain and find the best hat for me. I know you close the store at 9:00 pm but he helped me until 9:10 pm and his ability to provide an excellent service exceeded my expectations because I bought 2 hats.

I would love to recommend Chapel Hats to anyone who needs a hat in the future. Keep up the good work.

Thank you.