FREE SHIPPING ON U.S. ORDERS $99+ 

COVID-19 UPDATE: Please be advised some stores have been temporarily closed. *Please address all returns to our home office.*
 
Method Expected Arrival Cost
USPS Priority 
Shipping (United States)
2-5 days
$9.99
Express Shipping (Available upon request)
1-2 days
$***
Standard Shipping (Hawaii & Alaska) 3-5 days
$24.99
Standard Shipping (Canada) 7-10 days $29.99
Standard Shipping (Alberta & British Colombia)
7-10 days
$19.99
International Shipping (varies depending on country) 7-10 days $***

 PROCESSING TIMES: 1-2 Days *****

Some restrictions apply. Chapel Hats is not responsible for any duty, brokerage, and/or taxes you may occur when receiving your order. Please note that orders will be shipped using USPS, meaning the tracking number only works to the Canada/USA border. 

 

Online Exchange & Returns Policy

RETURNS:

You may return/exchange most new, unworn items within 30 days of delivery for a full refund. If the return is outside of the 30-Day window you may receive store credit. If the return is a result of our error (you received an incorrect or defective item) we will pay the return shipping costs via a prepaid shipping label. You may also return most items purchased online in store within 30 days of delivery. Please note that product must have tags attached and a receipt must be presented at time of return.

***Some purchases are final, fascinators will not qualify for 30-day returns, exchanges or refunds. Purchases made in-store will be responsible for applicable exchange/return shipping costs, please contact support@chapelhats.com for more details.

 

 EXCHANGES:

You may exchange all unworn hats within 30-days of the delivery date. The original tags and receipt must be provided in the exchange to qualify. Please contact support@chapelhats.com to confirm exchange availability. The customer is responsible for shipping the hat back, unless the exchange is a result of our error (you received an incorrect or defective item). Chapel hats will provide a prepaid return label for $9.99, at the customers request (USA). For customers returning products from Canada we provide a prepaid shipping label for $19.99. All returns/exchanges must be addressed to our corporate office address below:

Chapel Hats
2215 Plaza Dr. #120
Rocklin, CA 95765

 

You should expect to receive your refund on the form of payment provided within 7-10 days of Chapel Hats receiving your package. Please make sure to consider the time taken to process your return once it is received (1 to 3 business days), and the time it takes your bank to process the refund request (5 to 10 business days) in all shipped returns.

We cannot accept returns or exchanges for items that are worn, used, or items that have been washed, damaged or otherwise altered. Removal of tags and labels will qualify the hat as being worn. chapelhats.com is not responsible for any item that we did not receive or that or that is not returned in accordance with the terms of our return policy. 

If you have any questions or concerns about the return policy or process of returns please contact us at support@chapelhats.com or call us at 916-435-4178